GENERAL TERMS AND CONDITIONS OF HOTELS NJIVICE d.o.o. General With these General Terms and Conditions, the company Hotels Njivice d.o.o. determines the terms and conditions in accordance with which Hotels Njivice d.o.o. will provide services from their business operations. The entire contents of the internet site www.njiviceresort.com, www.kampnjivice.hr, www.marberavillas.com and associated domains is protected by copyright and related rights in accordance with the applicable laws of the Republic of Croatia, and as such must not be distributed or in any way used for commercial purposes without the express written consent of the company Hotels Njivice d.o.o. Published documents, data, photos and information may only be used for the individual needs of the user with respect to copyright and related rights. The information published on this website is considered to be accurate and reliable at the time of its entry. It is important to note that there is a possibility of deviation from the accuracy, truthfulness and reliability of the information published on the pages of this company. Published information may not be considered as a basis for making important decisions. Hotels Njivice d.o.o. will not be responsible for any direct or indirect, incidental, material or non-material damage or costs which are incurred as a result of the use of or inability to use the information published on this website. It is prohibited to duplicate, reproduce or distribute the design, individual page elements and the design of the company logo of Hotels Njivice d.o.o. without the explicit written permission by the company Hotels Njivice d.o.o. HOTELS NJIVICE d.o.o. respects your privacy and is committed to protecting your personal information in accordance with applicable laws and regulations for the protection of personal data and our Protection of Private Data Policy. If for any reason you are not satisfied with the provided service of Hotels Njivice d.o.o., you can contact our staff so that we can meet your expectations. Furthermore, for the purpose of improving quality, you are free to express your opinion, constructive criticism or dissatisfaction by submitting a written complaint in our premises or by sending the same to our mail address: email@example.com Payment The prices stated in the valid price lists are informative and the company Hotels Njivice d.o.o. reserves the right to change the same. Payment at the font desks of the facilities, as well as in other places in the company where payments are made, are possible with credit cards and/or in cash and solely in the currency of the Republic of Croatia, the Croatian Kuna (HRK). Prices expressed in Euros are informative. If you use a credit card of a foreign issuer for payment, the price expressed in HRK will be converted into the local currency for which the foreign issuer will issue a bill for the costs that are charged to the credit card. The specified conversion will be performed by using the exchange rate that is agreed upon between the foreign issuer and the user of the credit card and therefore there is a possibility of deviations from the amount for which your credit card will be charged from the original price listed on our website. A deposit for the reservation of accommodation in the facilities of the company Hotels Njivice d.o.o. can be made by a payment to the account of online payment by credit card. With payment by bank transfer, Hotels Njivice d.o.o. are not responsible for bank fees. With online payment by credit card, the entry and transfer of personal data and data of the credit card number s is protected by the SSL Protocol (standard 128/256 bit, SSL and 2048 bit CSR encryption), which is ensured by a SSL certificate issued by RapidSSL. Authorization and payment of credit cards is done by using the WSpay™ system for authorization and payment of cards in real-time. General conditions of sale for hotels Jadran, Beli Kamik and Green Villas Flora Reservations Inquiries and reservations are accepted through our website (email or contact form), by telephone or in person at the front desk of the hotel. On the basis of a query from a guest, the guest will be given a response as soon as possible. In order for the reservation to be confirmed, the user of the service must pay a deposit in the minimum amount of 20% of the total price for accommodation in hotels Beli Kamik, Jadran and in Green Villas Flora. If the deposit is not paid in the indicated period, the reservation will be considered invalid. Hotels Njivice d.o.o. reserves the right to refuse a reservation by a guest in the event the same is previously known as a defaulter or problematic. Modification and cancellation of reservations Modification of a reservation is only possible in writing and through the Sales Department of the company and is valid if confirmed in writing by the company Hoteli Njivice d.o.o. Cancellation of a reservation can be done through email and at least 5 days prior to arrival, and only in this case 80% of the total amount of the paid deposit is returned, minus bank charges. If the party cancels the reservation within 5 days prior to arrival 100% of the paid amount of the deposit is taken. In case of delayed cancellation or a no-show, the advance deposit is retained. The reservation is valid till 24:00 h on the day of arrival. After that, we reserve the right to resell the accommodation unit. Arrival-departure On the day of arrival, the time of check-in in hotels is 14:00 h and in Flora Green Villas 17:00h. Check-out time on departure day is by 10:00 h. In hotels Beli Kamik and Jadran, check-out after 10:00 h will be charged an additional day of the stay. In Green Villas Flora if you want to extend your stay up to 14:00 h, you can do so with an extra charge of 50% of the price of an overnight stay or after 14:00 h with an additional payment of the full daily rental cost. Early departure Guests can shorten their stay only in the event of justifiable reasons. With unjustifiable reasons, the guest is charged the actual stay + the value of 1 overnight stay. General conditions of sales for camp Njivice Reservations We offer reservations for plots and mobile homes. An inquiry for a reservation can be sent through the online questionnaire, email or fax and at least 7 days before the scheduled arrival date. On the basis of a query from a guest, the guest will be given a response as soon as possible. To book a pitch or mobile home, it is necessary to make a deposit (30% of the total cost) by the date specified in the offer. The reservation will be considered confirmed only after the payment of the deposit and the same will be confirmed by e-mail. If the deposit is not paid in the indicated period, the reservation will be considered invalid. Modification and cancellation of reservations Modification of the date of arrival or departure is possible only in writing (email) and is valid only if it is confirmed in writing by the camp. Cancellation of a reservation can be done through email and at least 31 days prior to arrival, and only in this case, 80% of the total amount of the paid deposit is returned, minus bank charges. In case of delayed cancellation or a no-show, the advance deposit is retained. Arrival-departure Plots Arrival: from 12:00 to 22:00 Departure: by 12:00 Arrival and departure on plots is possible every day throughout the season. Late arrival: reserved plots wait for the guest up to 22:00 on the same day. After that, we reserve the right to resell the plot. Later departure: staying on the plot after 12 h will be charged another day of stay. Mobile homes Arrival: from 17:00 to 22:00 Departure: by 10:00 Arrival and departure in mobile homes is only possible on Saturdays. Late arrival: reserved mobile homes wait for the guest up to 22:00 on the same day. After that, we reserve the right to resell the mobile home. A later departure: for stays after 10:00, an additional day of stay will be charged. Early departure A reserved plot or mobile home is to be paid for all days of the reservation. For mobile homes it is the daily rental price and for plots the price of an uninhabited plot. Payment at the front desk In order to avoid rush when paying on the day of departure, we recommend settling the payment a day earlier or during the stay itself in the camp. Payment is made at the reception desk of the camp from 07:00 to 21:00. Payment can be made by credit card and/or in cash and exclusively in Croatian Kuna. Prices expressed in Euros are informative. Members of CCI, DCC, ADAC, KUH/UKH, HAK, CKE have discounts in accordance with the valid price list. A discount is possible to achieve only for a stay on the plot or on the camping place and only with payment in cash. One discount excludes the other. Mobile homes are not included in the discount.